Whole Foods' Unholy Union

“Wegmans team members at every level participate in the culture of experimentation… ‘They let me do whatever comes into my head, which is kind of scary sometimes,’ jokes Bill Garner, a part-timer in the meat department of the Pittsford, NY store. One day some twenty years ago, Maria Benjamin, who worked in the bakery at the same store, told [owner] Danny Wegman about the amazing recipe for ‘chocolate meatball cookies’ her Italian ancestors had left her. ‘Let’s sell them here,’ he urged. They’re a customer favorite to this day.”

Gummi brats. Chocolate meatball cookies. Hard as it can be to swallow sometimes, this is what innovation, continuous improvement and free markets are all about.

Link