Parts of Apple's Genius training manual leaked

Gizmodo today posted portions of Apple's Genius Bar training manual, an internal document meant to train new employees in human interaction. In the pages that have been posted, this includes the words and phrases used to describe something as basic as a frozen machine.

Just don't use "frozen," it turns out. That's a no-no, according to a snippet that was posted. Instead, things like "unexpectedly quits," "does not respond," or "stops responding," would be better picks. Another such section provides instructions on appearing to feel empathy with someone who comes into the store with a broken -- err nonresponsive -- gadget, using language that will make the Genius sound more sincere.

To be sure, there's seemingly nothing controversial in the book, according to Gizmodo's account of the pages that go unseen. The blog only playfully deems it as something that "could easily serve as the Humanity 101 textbook for a robot university."

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